Refund policy
30-Day Return Policy
We offer a 30-day return period for items purchased from HomeEnjoy.uk. This period begins from the day you receive your item.
Return Eligibility
To be eligible for a return, your item must be:
• In the same condition as received
• Unworn or unused
• With original tags attached
• In its original packaging
• Accompanied by the receipt or proof of purchase
Initiating a Return
To initiate a return, please contact us at [email protected]. We will provide you with a return shipping label and detailed instructions.
Please note: Items returned without prior authorisation will not be accepted.
Damages and Defects
Kindly inspect your order upon receipt. Should you find any defects or damages, or if you've received an incorrect item, please contact us immediately at [email protected].
Non-Returnable Items
The following items are non-returnable:
• Perishable goods
• Custom or personalised items
• Personal care products
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards
For queries about specific items, please contact our customer service.
Exchanges
We recommend returning the unwanted item and placing a new order for the desired product, as this is typically the quickest method to receive your preferred item.
European Union 14-Day Cooling-Off Period
For orders shipped within the European Union, you have the right to cancel or return your order within 14 days without providing a reason. The same condition requirements apply as stated above.
Refund Process
Once we receive and inspect your return, we'll notify you of the refund status. Approved refunds will be processed to your original payment method within 10 business days.
Please note: It may take additional time for your bank or credit card company to process the refund.
If you haven't received your refund after 15 business days from our approval, please contact us at [email protected].
For any questions regarding our return policy, please don't hesitate to contact us.
We offer a 30-day return period for items purchased from HomeEnjoy.uk. This period begins from the day you receive your item.
Return Eligibility
To be eligible for a return, your item must be:
• In the same condition as received
• Unworn or unused
• With original tags attached
• In its original packaging
• Accompanied by the receipt or proof of purchase
Initiating a Return
To initiate a return, please contact us at [email protected]. We will provide you with a return shipping label and detailed instructions.
Please note: Items returned without prior authorisation will not be accepted.
Damages and Defects
Kindly inspect your order upon receipt. Should you find any defects or damages, or if you've received an incorrect item, please contact us immediately at [email protected].
Non-Returnable Items
The following items are non-returnable:
• Perishable goods
• Custom or personalised items
• Personal care products
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards
For queries about specific items, please contact our customer service.
Exchanges
We recommend returning the unwanted item and placing a new order for the desired product, as this is typically the quickest method to receive your preferred item.
European Union 14-Day Cooling-Off Period
For orders shipped within the European Union, you have the right to cancel or return your order within 14 days without providing a reason. The same condition requirements apply as stated above.
Refund Process
Once we receive and inspect your return, we'll notify you of the refund status. Approved refunds will be processed to your original payment method within 10 business days.
Please note: It may take additional time for your bank or credit card company to process the refund.
If you haven't received your refund after 15 business days from our approval, please contact us at [email protected].
For any questions regarding our return policy, please don't hesitate to contact us.